Our Values

Our aim is that every person we support is able to answer ‘yes’ to each of the following statements:

  • I am safe and not being taken advantage of in any way
  • I am safe from all forms of abuse and neglect
  • I am safe and secure in my home
  • I am respected
  • I am in control
  • I am included in my community
  • I am supported the way I want to be
  • I have a support plan which is individual to me which is regularly updated
  • I am supported to take risks
  • I choose who supports me
  • I am not discriminated against because of my disability
  • I am at the centre of all decision making
  • I am shown privacy and dignity at all times
  • I am supported to stay healthy



We believe that services for people should promote inclusion, independence and choice. Our services are individual and person-centred. We believe that our service users have the right to live lives that are meaningful and that people should be supported to reach their full potential.

We believe in a personal approach to planning and delivering your support. This is because we believe that each person’s difficulties are unique. We need to get to know you in order to know how your difficulties impact on your life.

Our principle is to support and value every person who uses our service. We will strive to ensure that you are supported to stay safe, keep healthy and stay independent.


How do we achieve our Aims and Objectives?

We meet our aims and objectives by working to policy and procedures that promote high quality principles that take into consideration rights, privacy, independence, inclusion, choice and dignity. Before we provide a service we ensure that your needs and preferences are fully assessed by our trained and experienced managers. We have a continuous review programme which means that we will regularly meet with you and your family to check that everything is going well, what is working and what isn’t working. We will make changes to your support plan with your involvement to ensure that the service we provide continues to meet your needs.


Our staff team is trained to understand your needs. We have a training department that is managed by an experienced qualified learning disability nurse. The training provided is ongoing which ensures that supporters are always able to work with you in a safe and professional way. We closely monitor and review how things are going. We do this by listening to you and using your views to govern the way we work as an organisation.

Less common are ‘psychotic’ symptoms which interfere with a person’s perception of reality and may include hallucinations, delusions or paranoia, with the person seeing, hearing, smelling, feeling or believing things that no one else does. Psychotic symptoms or ‘psychoses’ are often associated with ‘severe mental health problems.’

However, there is no sharp distinction between the symptoms of common and severe mental health problems. It is important to remember that some illnesses feature both neurotic and psychotic symptoms.